Refund and Return Policy

Thank you for choosing UTV Products. We take pride in providing high-quality products and services to our valued customers. If, for any reason, you are not satisfied with your purchase, we offer a straightforward refund and return policy to ensure peace of mind.

30-Day Return Policy:

We gladly accept returns within 30 days of the purchase date. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Please include the original order confirmation or packing slip when returning an item. Under some circumstances a restocking fee will be deducted from refund amount, normally 15%

How to Initiate a Return:

Contact Us:

Before returning any items, please contact our return team at sales@utvproducts.ie to initiate the return process.

Return Authorisation:

Once your return request is approved, you will receive a Return Authorisation (RA) number and instructions on how to return the product.

Package the Item:

Pack the item securely in its original packaging, including any accessories if you have provided.

Include Reference Number:

Clearly write the provided Reference number on the outside of the package.

Return Shipping:

Customers are responsible for the costs of return shipping unless the return is due to a defect or error on our part. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. To return your product, you should send your product with conformation to the address in the email you receive. We recommend using a trackable shipping method for returns. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Refund Process:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 15 business days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at sales@utvproducts.ie

Non-Refundable Items:

Certain items are non-refundable, including:

Opened or used products

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return

Sale

Only regular priced items may be refunded. Sale items cannot be refunded.

Warranty, Damaged or defective items:

Our Minimum Warranty period for all items is 2 years (for all products purchased before Jan 2025) from the Date it was shipped to you. Items purchased after the 1st Jan 2025 Carry 3 year standard warranty (5 Years for High bay lighting) If you receive a damaged or defective item, please contact us immediately at sales@utvproducts.ie with details and videos/photos of the issue. We will work to resolve the problem promptly.

Please Note ALL Warranties are on a Parts only basis.

Need help?

Contact us at sales@utvproducts.ie for questions related to refunds and returns.